Terms and Conditions

Last Updated: [21/05/2025]

Welcome to Njjewellers | Nayan Jewellers (“we,” “us,” or “our”). By accessing or using our website (the “Site”), you agree to comply with these Terms and Conditions (“Terms”). If you disagree, do not use the Site.

1. Acceptance of Terms

By using the Site or placing an order, you agree to these Terms, our Privacy Policy, and Cancellation & Refund Policy.

We reserve the right to update these Terms. Continued use after changes implies acceptance.

2. Eligibility

Users must be 18+ years old or the legal age of majority in their jurisdiction to purchase jewellery.

By placing an order, you confirm you are authorised to use the payment method.

3. Products & Pricing

Product Accuracy: Product images/descriptions are for reference. Slight variations in colour, size, or finish may occur due to photography or device settings.

Pricing: All prices are in INR and subject to change. We reserve the right to correct pricing errors, even after order confirmation.

Custom Orders: Customised/personalised jewellery (e.g., engraved items) cannot be cancelled or returned.

4. Orders & Payments

Order Confirmation: Orders are binding once payment is confirmed.

Payment Methods: We use Rajorpay & PhonePe for secure transactions. By paying, you agree to Rajorpay & PhonePe's Terms of Service. We do not store payment details.

Fraud Prevention: We may cancel orders suspected of fraud, pricing errors, or stock unavailability.

5. Shipping & Delivery

Shipping Partners: We use third-party services (e.g., Shiprocket). Delivery timelines are estimates, not guarantees.

Risk of Loss: Ownership transfers upon delivery. We are not liable for delays, losses, or damages caused by shipping partners.

International Orders: Buyers are responsible for customs duties, taxes, or import restrictions.

6. Cancellation & Refunds

Cancellation Window: Orders can be cancelled within 5 days of confirmation. See our Cancellation & Refund Policy for details.

Unboxing Video Requirement: To process cancellations, submit an unboxing video of the sealed package as per our guidelines.

Dedications: A ₹200 processing fee applies to all cancellations.

7. Returns & Exchanges

Eligibility: Items must be unused, in original packaging, with tags intact.

Non-Returnable Items: Customised jewellery, earrings (hygiene reasons), and damaged/mishandled products.

Refund Timeline: Refunds are added within 7–10 business days via the original payment method.

8. Intellectual Property

All content (logos, designs, text, images) on the Site is owned by Njjewellers | Nayan Jewellers. Unauthorised use (e.g., copying, reselling) is prohibited.

Trademarks like “Njjewellers” are our exclusive property.

9. Limitation of Liability

We are not liable for:

Indirect damages (e.g., lost profits, data loss).

Product misuse or damage after delivery.

Actions of third parties (e.g., RazorPay, PhonePay, shipping partners, API providers).

10. Third-Party Services

Our Site uses third-party APIs (e.g., inventory management, analytics). Their data practices are governed by their own policies.

Links to external sites are for convenience; we do not endorse or control them.

11. Governing Law & Disputes

These Terms are governed by Indian laws, including the Consumer Protection Act, 2019, and the Information Technology Act, 2000.

Disputes will be resolved through arbitration or courts in Patoda, Maharashtra, India.

12. Contact Us

For questions or grievances:

Njjewellers | Nayan Jewellers

Email: shriniwaspatoda.net@gmail.com

Phone: [8668827938]

Address: Nayan Jewellers, Patoda Dist Beed 414204

Important Notes

Unboxing Video: Failure to submit a compliant video voids cancellations.

Updates: Check this page periodically for changes.

Legal Compliance: This policy adheres to Indian e-commerce regulations.